|RT | Apr 10, 2017|
|© innitsham334234 / YouTube|
Sunday’s incident was shared online by fellow passengers who said the airline randomly selected customers to give up their seats and get off the plane so its own personnel could make it to work the next day.
Footage from the scene shows a man being forcibly removed from his seat by officers from the Chicago Aviation Police and dragged off the flight. The man refused to leave as he was a doctor and needed to be work at a hospital the next morning, according to passengers who uploaded videos.
@united@FoxNews@CNN not a good way to treat a Doctor trying to get to work because they overbooked pic.twitter.com/sj9oHk94Ik— Tyler Bridges (@Tyler_Bridges) April 9, 2017
@United overbook #flight3411 and decided to force random passengers off the plane. Here's how they did it: pic.twitter.com/QfefM8X2cW— Jayse D. Anspach (@JayseDavid) April 10, 2017
@WHAS11#United overbooked and wanted 4 of us to volunteer to give up our seats for personnel that needed to be at work the next day.— Jayse D. Anspach (@JayseDavid) April 10, 2017
United Airlines confirmed to WHAS11 that the flight was overbooked and law enforcement was asked to assist after a customer refused to leave the aircraft voluntarily.
"We apologize for the overbook situation. Further details on the removed customer should be directed to authorities," a spokesperson from the airline said in a statement to the Courier-Journal.
CEO of United Airlines Oscar Munoz has issued a statement on the matter, describing the event as “upsetting” to all at the company.
He said the organization was working with authorities and plan to contact the passenger to establish what happened.
United CEO response to United Express Flight 3411. pic.twitter.com/rF5gNIvVd0— United (@united) April 10, 2017
Social media users equated his remarks with Orwellian doublespeak while others used memes to troll the airline’s extreme actions.
@BraddJaffy@united "re-accommodate"? Where did he work before United? Orwell Airlines? It's like Gitmo's hospitality concierge explaining your new "housing."— Bronco Bama (@BronckoBamma) April 10, 2017
"I apologize for having to re-accommodate these customers." In the great airport terminal in the sky, George Orwell tips his cap.— Alec MacGillis (@AlecMacGillis) April 10, 2017
United Airlines Training Video Leaked To Press.#United#UnitedAirlines@United#ualpic.twitter.com/6iNNqd0eJa— Alt Fly United (@altflyunited) April 10, 2017
United Airlines is pleased to announce new seating on all domestic flights- in addition to United First and Economy Plus we introduce.... pic.twitter.com/KQjPClU2d2— McNeil (@Reflog_18) April 10, 2017
The statement added that the man was taken to hospital with non-life threatening injuries.
Chicago PD statement on the United passenger is a model of why so many people don't trust police statements pic.twitter.com/Xs3HjCpJos— Harry Siegel (@harrysiegel) April 10, 2017
The company reportedly offered $800 compensation and a hotel stay but, after no-one took up the offer, they used a computer to randomly select passengers to remove.
United Airlines “denied boarding rules” state that in a case where a flight is oversold it can deny boarding involuntarily if there are not enough volunteers. The policy however does not mention the removal of already boarded passengers.
Appears #United Airlines violated its own "denied boarding" rules. https://t.co/NOUKYmXPob They didnt' "deny." They removed. pic.twitter.com/uxsz1gJcu5— Rick Newman (@rickjnewman) April 10, 2017
Later footage showed the man standing at the back of the plane with a bloodied face and mouth in an apparent state of shock.
@WHAS11 10mins later, the doctor runs back into the plane with a bloody face, clings to a post in the back, chanting, "I need to go home."— Jayse D. Anspach (@JayseDavid) April 10, 2017
@united@CNN@FoxNews@WHAS11 Man forcibly removed from plane somehow gets back on still bloody from being removed pic.twitter.com/njS3nC0pDl— Tyler Bridges (@Tyler_Bridges) April 10, 2017
So it's the fault of the guy who paid for a seat that you sold the seat twice? Ok. https://t.co/dbiYpr5PZJ— Sean Davis (@seanmdav) April 10, 2017
Last month United Airlines found itself at the center of a Twitter storm after it stopped two teenage girls from boarding a flight because they were wearing leggings.
This latest incident again sparked outrage among social media users prompting reuse of the hashtag #DontFlyUnited.